FAQ

Are the prices mentioned on your website, for stitched suits or unstitched suits?
The prices mentioned on our website are for un-stitched suits except for the ones in category: Abaya, Ready to Wear and Girls / Boys Dresses.

Can I suggest changes to an outfit?
Sure! Whatever dress you choose to order we’ll let you customize it all the way from top to bottom! Feel free to contact the designer at any time with suggestions.

Does the pricing include shipping?
No. Since the shipping cost is different for each destination, we have mentioned the price without adding any shipment charges. Delivery within Pakistan is FREE!

How can I check the status of my order?
Upon dispatch of your order, we’ll email you an online tracking number. You are also welcome to e-mail queries related to your purchase anytime.

How can I get your size chart?
Please visit: http://pakicollection.com/size-chart/
Here you will find our standard sizes. If you want custom made then you may let us know your size as per the chart and picture given on this page, and that will be arranged accordingly.

What does Qty stands for? It is written in the order form and it is necessary to fill that field
Qty stands for Quantity. Pls mention the number of items you want for that particular product you are entering.

How long would it take to dispatch the ordered items?
It depends on the type of your order. Readymade dresses and unstitched cotton lawn suits can be dispatched after 4-5 days from the receipt of payment, but if you want stitching to be done by us, then it will depend on the quantity and nature of your order. Normal stitching require additional 7 days time whereas party wear can take 2-3 weeks time and for bridal wear we need 4 weeks time in order to complete the handwork too. (URGENT STITCHING & DELIVERY SERVICE ALSO AVAILABLE, In case of urgency)

Any alteration in readymade suits will cost you US$5 per suit and we will need additional 2 days time too.

How shall I make the payment? (All Payment in Advance)
Acceptable modes of payment are via:
1) Money Exchange like Western Union & Money Gram
2) Through Transferwise.com – Direct to our Bank Account.
3) JazzCash
4) EasyPaisa
5) Bank transfer or Bank Remittance
6) Payoneer

If I buy in bulk, can you give me discount?
Sure, please view our discount packages at: http://pakicollection.com/deals/

If there is any defect in your material then what do you do?
We have strict control of inspection and quality checking. There is always a re-check of each and every single piece before dispatching it to our customers. & Thankfully, We have no any single complain history. Don’t worry about this, we are here to take care of everything. We have all well experienced and trained professionals in our team. We assure you that there will be never any situation from our side due to which you will have to claim your money back as we do not want a one time business. We want regular business, long term business and voluminous business. We absolutely understand that customer satisfaction is very essential to keep the business in running mode.

In party wear or bridal wear what fabric are you using?
It depends on the suit but we mainly use 100% pure natural soft khaadi chiffon fabric and tissue or jamawaar fabric wherever required. For trouser we use pure raw silk and for lining fabric we use pure medium china silk or malai fabric. If any special requirement, that can be arranged. Send the suit as attached file by email for which you want to know more details.

In your dresses, is there material inside for alterations when required?
Yes, all our dresses do have material for alteration.

Once you ship the goods, in how many days it will reach me?
Once your parcel is dispatched, it will reach you in 2-4 working days.

What are your payment terms? Will you do business with us on consignment basis or credit basis?
We are sorry but we do not deal on consignment or credit terms. We only accept 100% payment in advance.

What are your stitching charges?
Stitching charges varies depending on the work and design shown in the picture. Generally cotton lawn suits are stitched in the range of US$20.
Chiffon Dresses, Party Wears, Panel Frocks & Anarkalis are stitched in the range of US$30 – US$35 per suit and Bridal Wear (Shararas / Ghararas) are stitched in the range of US$40 per suit.
If you want plain stitching without any design, pattern, laces, necklines etc. with finishing only in A-Line style, then the charges are US$15 per suit. The choice is yours.
Any alteration in readymade suits will cost you additional US$5 per suit and we will need 2 days time too.

What is your return or exchange policy?
Your satisfaction is our number one priority. We therefore offer 100% money back guarantee and all returns are acceptable within 30 days time. However the products that are stitched or customized as per customer’s requirement (Cotton/Lawn, party wears and bridal wears) cannot be returned or exchanged. Ofcourse shipment charges for the returns will be paid by the customer.